FAQ

What does Gadget Fix's limited lifetime warranty cover?

Gadget Fix’s complimentary limited lifetime warranty covers the part(s) we replaced against manufacturer malfunction, for example:

After a screen replacement, the digitizer (touchscreen) freezes or stops working.

IT DOES NOT COVER:

The phone being physically damaged or liquid damaged.

For additional information and details, please refer to our  Warranty page.

Do you need to provide your password / lock code?

Yes.  Passwords to devices are necessary for technicians to do their job properly and to fully diagnose most problems. All devices are fully tested before the repair, during the repair (while test fitting parts) and after the repair. This is to provide quality and consistent service and to protect the shop as well as the customer. There is no way to do any of this from a secured lock screen.

As for privacy concerns, we can assure you that we’re a professional service with a reputation to uphold. We take your personal information very seriously and only access phone for testing purposes.  However, there are steps you can take to make sure your sensitive and personal information is secure.  What we recommend is to perform a full back-up and reset the phone to factory settings prior to bringing in your phone.  If needed, we can help you prior to dropping off the phone for repair.

Can Gadget Fix unlock my phone?

Yes, Gadget Fix provides cell phone unlocking services. Please contact your local Gadget Fix for a quote!

Gadget Fix Locations

Where is the Gadget Fix – Mall 205 store located?

Gadget Fix’s Mall 205 (SE Portland) store is located at 1012 SE 96th Ave, we are to the right of the Target store at Mall 205, we share a building with T-Mobile and Super Cuts. The nearest cross streets are SE 99th & Washington.

Where is the Gadget Fix – MLK store located?

Gadget Fix’s MLK (NE Portland) store is located at 1608 NE Martin Luther King Jr Blvd, we are on the corner of MLK & Weidler on the same block as AT&T, T-Mobile and Sprint. We have indoor parking available with access off of MLK.

Where is the Gadget Fix Seattle store located?

Gadget Fix’s downtown Seattle store is located on the southwest corner of the Via6 building, across the street from Jazz Alley.

Where is the Gadget Fix Tukwila store located?

Gadget Fix’s Tukwila store is located in the 7-Eleven shopping center on the corner of Strander and WA-181.

Do you sell cell phone repair parts?

No, at this time Gadget Fix does not sell individual cell phone repair parts.

How long will it take to repair my gadget?

Repair times vary on the type of repair and our current workload. However, most devices can be repaired within as little as 30 minutes, but some repairs may take up to a few days.

Also, sometimes, but not often, we are out of a specific part to repair your gadget. Under these circumstances, your repair may be delayed 3-10 business days depending on the arrival of your replacement part(s).

What areas do you service?

Gadget Fix has locations in Bozeman MT, Portland OR, Seattle WA and Tukwila WA.  Gadget Fix also accepts mail-in repairs from anywhere in the United States. Our services areas include:

Montana:

Bozeman, Big Sky, Three Forks, Belgrade, Helena, Livingston, Butte, Billings, Dillon and most of Montana.

Oregon: 

Portland, Gresham, Troutdale, Fairview, Wood Village, Sandy, Boring, Government Camp, Milwaukie, Oregon City, Clackamas, Wilsonville, Lake Oswego, West Linn, Candy, Corbett, Beaverton, Tanasbourne, Hillsboro, Tualatin, Gladstone, Aloha, Tigard, Sherwood, Damascus, Scappoose, Camas, Washougal, Battleground, Ridgefield and Vancouver.

Washington:

Downtown Seattle, Bellevue, West Seattle, Northgate, Ballard, Queen Anne, Interbay, Magnolia, Leschi, Central District, Rainier Valley, Renton, Kent, Tacoma, Tukwila, Olympia, Bainbridge Island, Vashon Island, Capitol Hill, First Hill, Issaquah, Wallingford and University District.

Don’t see your area? We have a quick and easy mail-in service!

Do you service iPhones?

Yes, Gadget Fix is a full service iPhone Repair store that offers same-day service for all models of the iPhone.  Some repairs can be completed in as little as 30 minutes.  Learn more about Gadget Fix’s iPhone repair services here!

What is your phone number?

Depending on your location, we have three 5 locations for your convenience.

  1. NE Portland – 503.384.2612
  2. SE Portland – 503.255.2988
  3. Bozeman – 406.587.2772
  4. Seattle – 206.588.2118
  5. Tukwila – 425.5282426
Can I mail in my gadget for repair services or diagnoses?

Yes, Gadget Fix accepts mail-in repairs from anywhere in the United States.

Please refer to our Mail-In repair form.

Are appointments needed?

No, appointments are optional.  Gadget Fix accepts walk-in repairs 7 days a week.

If you wish to schedule an appointment you can do so here!

What kind of gadgets do you repair?

Most portable electronics, game systems and computers and more.

Unsure if we repair your broken device? call us and just ask!

Visit our Gadget Fix locations page to for the closest repair center to you!

What do I need to include with my gadget when I ship it in for repair?

Just your broken device and our mail in form!

Note: Make sure to pack your gadget securely so there is no further damage to your device.

What are Gadget Fix's store hours?

Please take a look at the location closest to you for their specific hours.

Bozeman

NE Portland

SE Portland

Seattle

Tukwila

What if I already have the part(s) needed to repair my phone/gadget?

We do install customer provided parts, but Gadget Fix is not able to provide a warranty when using your parts.

What should I do if my phone/gadget has sustained liquid damage?

Take the battery out if possible, if not make sure that the power is completely off and leave it off. Next visit your local Gadget Fix or Mail-In your device.

Does Gadget Fix work on computers?

Yes, we have highly trained technicians that are specifically trained in that area! Computer Repair options vary by location, please contact your local Gadget Fix repair shop for more information.

Does Gadget Fix repair stereo systems?

Nope, we just like the portable stuff but give us a call anyways to see if we now someone who does!

Does Gadget Fix repair TV's?

No, we have found that the cost of fixing an out of warranty television is just to close to replacing it with a new one.

What is the ``Bench Fee`` for?

The non-refundable bench fee (associated with liquid damage repairs and non-responsive gadgets) covers the cost of labor when your gadget is not repairable in the attempt to revive your device.

What is the difference between a NEW and REFURBISHED phone?

New means the phone has never used or activated.

Refurbished means components have been fixed or replaced.

Whats included in the price when I purchase a phone from Gadget Fix?

At Gadget Fix we include the following with the purchase of a new or refurbished phone:

  • Six-Month Warranty
  • Charger
  • Contact/data transfer from your old device / phone to new device / phone.
Does Gadget Fix repair Mac (Apple) computers?

Yes we do!

  • LCD replacment
  • Virus removal
  • Keyboards & Drives
  • Charging ports and MORE!

Contact your local Gadget Fix to discuss your problem!

*Computer Repair options vary by location, please contact your local Gadget Fix repair shop for more information.

Does Gadget Fix do custom computer builds and modifications?

Yes we do! contact your local Gadget Fix to configure yours today!

Computer Repair options vary by location, please contact your local Gadget Fix repair shop for more information.

What is the turn around time on a Mail-In repair?

Repair times vary on the type of repair and our current work load.  Depending on the method you use to get your gadget to us, some devices can be repaired within as little as an hour, but some repairs take up to a few day.

Also, sometimes – but not often, we are out of a specific part to repair your gadget and the repair would have to wait for the the part to get in which can take 3-10 business days.

As soon as a repair are completed and payment is received your device will be mailed out to you.We use USPS Priority or First Class (2-3 days depending on the season) to ship back to you.

Is there a charge for shipping back to me?

Yes, a minimum of $10 for return shipping is added on to the total, please contact your local Gadget Fix to discuss a price.

Do you buy broken phones for parts?

Yes and no, it really depends on the phone that you have and what is wrong with it.  If it is older than a couple years it is more than likely that we will just be able to recycle it for you but the best thing would be to call or stop by your local Gadget Fix to get more information!

Menu