General 'FAQ' Questions

Where is the Gadget Fix – Mall 205 store located?

Gadget Fix – Mall 205 is located at 1012 SE 96th Ave, we are to the right of the Target store at Mall 205, we share a building with T-Mobile and Super Cuts.  The nearest cross streets are SE 99th & Washington.

Where is the Gadget Fix – MLK store located?

Gadget Fix – MLK is located at 1608 NE Martin Luther King Jr Blvd, we are on the corner of MLK & Weidler on the same block as AT&T, T-Mobile and Sprint.  We have indoor parking access off of MLK.

Do you sell cell phone repair parts?

No, at this time we do not sell parts without Gadget Fix doing the repair.

Can Gadget Fix unlock my phone?

Yes, please contact your local Gadget Fix for a quote!

Gadget Fix Locations

How long will it take to repair my gadget?

Repair times vary on the type of repair and our current work load.  Depending on the method you use to get your gadget to us, some devices can be repaired within as little as an hour, but some repairs may take up to a few days.

Also, sometimes, but not often, we are out of a specific part to repair your gadget. Under these circumstances, your repair may be delayed 3-10 business days depending on the arrival of your replacement part(s).

What areas do you service?

We currently have locations in Bozeman, MT and Portland, OR, but repairs can be sent from anywhere in the United States or Canada!

For Montana SW corner including but not limited too:

Bozeman, Big Sky, Three Forks, Belgrade, Helena, Livingston, Butte, Billings, Dillon and most of Montana.

For Oregon:

Downtown Portland, Gresham, Troutdale, Fairview, Wood Village, Sandy, Boring, Government Camp, Milwaukie, Oregon City, Clackamas, Wilsonville, Lake Oswego, West Linn, Candy, Corbett, Beaverton, Tanasbourne, Hillsboro, Tualatin, Gladstone, Aloha, Tigard, Sherwood, Damascus, Scappoose, Camas, Washougal, Battleground, Ridgefield and Vancouver.

For Seattle:

Downtown Seattle, Bellevue, West Seattle, Northgate, Ballard, Queen Anne, Interbay, Magnolia, Leschi, Central District, Rainier Valley, Renton, Kent, Tacoma, Olympia, Bainbridge Island, Vashon Island, Capitol Hill, First Hill, Issaquah, Wallingford and University District.

Don’t see your area? We have a quick and easy mail-in service!

Do you service iPhones?

Yes, we repair the iPhone 3G, iPhone 3GS, iPhone 4 GSM, iPhone 4 CDMA, iPhone 4S and iPhone 5.

What is your phone number?

Depending on your location, we have three 3 locations for your convenience.

  1. North East Portland Area – 503.384.2612
  2. South East Portland Area – 503.255.2988
  3. Bozeman Montana Area – 406.587.2772
  4. Seattle Area – 206.437.1009

Can I mail in my gadget for repair services or diagnoses?

Yes, we repair devices from all over the country on a daily basis!

Please refer to our Mail-In repair page.

Are appointments needed?

No, appointments are not needed at all!

Have a look at our Walk-In page for more information!

What kind of gadgets do you repair?

Most portable electronics, game systems and computers.

Unsure if we repair your broken device?  Shoot us a call and just ask!

Check our Gadget Fix locations page to for the closest repair center to you!

What do I need to include with my gadget when I ship it in for repair?

Just your gadget and our mail in form!

Note: Make sure to pack your gadget securely so there is no further damage to your device.

What are Gadget Fix's store hours?

Please take a look at the location closest to you for their specific hours.

Bozeman

NE Portland

SE Portland

Seattle

What if I already have the part(s) needed to repair my phone/gadget?

We do install customer provided parts, but Gadget Fix is not able to provide a warranty when using your parts.

What should I do if my phone/gadget has sustained liquid damage?

Take the battery out if possible, if not make sure that the power is completely off!

Leave it off no matter what!

Get it into a Gadget Fix via Mail-In or Walk-In repair!

Does Gadget Fix work on computers?

Yes, we have highly trained technicians that are specifically trained in that area! Computer Repair options vary by location, please contact your local Gadget Fix repair shop for more information.

Does Gadget Fix repair stereo systems?

Nope, we just like the portable stuff but give us a call anyways to see if we now someone who does!

Does Gadget Fix repair TV's?

No, we have found that the cost of fixing an out of warranty television is just to close to replacing it with a new one.

What is the "Bench Fee" for?

The non-refundable bench fee (associated with liquid damage repairs and non-responsive gadgets) covers the cost of labor when your gadget is not repairable in the attempt to revive your device.

What is the difference between a NEW and REFURBISHED phone?

New means the phone has never used or activated.

Refurbished means components have been fixed or replaced.

Whats included in the price when I purchase a phone from Gadget Fix?

At Gadget Fix we include the following with the purchase of a new or refurbished phone:

  • 6 Month warranty
  • 1 Home or car charger
  • Contact/data transfer from your old device / phone to new device / phone.

What does my 6 month warranty cover?

You complementary 6 month warranty covers you when the gadget malfunctions in a way they the user could not prevent, for example:

The digitizer (touchscreen glass) freezes or stops working or the device is just doing strange things that are not network related such as the camera flash turning on randomly, etc.

IT DOES NOT COVER:

The phone being physically damaged or liquid damaged. 

Please refer to our  Warranty page.

Does Gadget Fix repair Mac (Apple) computers?

Yes we do!

  • LCD replacment
  • Virus removal
  • Keyboards & Drives
  • Charging ports and MORE!

Contact your local Gadget Fix to discuss your problem!

*Computer Repair options vary by location, please contact your local Gadget Fix repair shop for more information.

Does Gadget Fix do custom computer builds and modifications?

Yes we do! contact your local Gadget Fix to configure yours today!

Computer Repair options vary by location, please contact your local Gadget Fix repair shop for more information.

What is the turn around time on a Mail-In repair?

Repair times vary on the type of repair and our current work load.  Depending on the method you use to get your gadget to us, some devices can be repaired within as little as an hour, but some repairs take up to a few day.

Also, sometimes – but not often, we are out of a specific part to repair your gadget and the repair would have to wait for the the part to get in which can take 3-10 business days.

As soon as a repair are completed and payment is received your device will be mailed out to you.We use USPS Priority or First Class (2-3 days depending on the season) to ship back to you.

Is there a charge for shipping back to me?

Yes, a minimum of $10 for return shipping is added on to the total, please contact your local Gadget Fix to discuss a price.

Do you buy broken phones for parts?

Yes and no, it really depends on the phone that you have and what is wrong with it.  If it is older than a couple years it is more than likely that we will just be able to recycle it for you but the best thing would be to call or stop by your local Gadget Fix to get more information!